Darby

Privacy Policy

Version 1.0 · Effective October 31, 2026

Darby (“Darby”, “we”, “us”) is a phone line at (854) 540-1401 that fills out building permit applications for contractors and property owners. This policy explains what information we collect, how we use it, and who we share it with.

1. Information we collect

  • What you tell Darby on a call or give us on this website: your name, company, phone number, email, mailing address, license numbers, and details about your job and property.

  • Call recordings and transcripts of calls with Darby.

  • Photos and documents you text to us.

  • Public property records we look up for your job, such as parcel and tax map information.

  • Payment details, which are collected and stored by our payment processor, not by us.

  • Basic website usage data, such as pages visited and browser type.

2. How we use your information

  • To prepare your permit application and send it to you.

  • To check that the application is accurate, including review by our staff.

  • To contact you about your application, including by text message if you agree.

  • To bill you for your plan.

  • To keep the service secure, improve it, and meet our legal obligations.

3. Automated processing

Darby uses speech recognition and AI models run by our service providers to understand your call and fill in your application. These providers may process call audio and transcripts only to provide the service to us.

4. Text messages

If you agree on a call with Darby to receive text messages, we use your mobile number only to send messages about your permit application: your reference number, a link to pay for it, confirmation of photos you send, and one reminder. Usually two or three messages per application. Message and data rates may apply. Reply STOP to stop or HELP for help. See our SMS Terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the service providers that deliver our messages, who may use it only for that purpose.

5. Who we share it with

  • Service providers that help us run Darby: phone and voice processing, AI processing, text messaging, hosting, email delivery, and payment processing. They may use your information only to provide those services to us.

  • Legal authorities, if the law requires it.

We do not sell your personal information. We do not file applications for you; you decide whether to submit the application we prepare.

6. How long we keep it

We keep call records and applications as long as we need them to provide the service and meet legal and accounting obligations, and then delete them.

7. Security

We use industry-standard safeguards, including encryption in transit and access controls. No system is perfectly secure, so we cannot guarantee absolute security.

8. Your choices

  • Ask us for a copy of your information, or ask us to correct or delete it, by emailing darby@keypermits.com.

  • Stop text messages at any time by replying STOP.

9. Children

Darby is not meant for anyone under 18, and we do not knowingly collect information from children.

10. Changes to this policy

We may update this policy. We will post the new version here with a new effective date.

11. Contact us

Questions about this policy or your information: darby@keypermits.com.

Darby is operated by Key Permits Inc., Charleston, South Carolina.